Users are not getting the quote by email (solution)
Details here: Email Setup & Troubleshoot - Sending Quotes by Email (SMTP Server)
If you (or your users) are not getting the quotes by email, then it could be a few reasons. Below we will teach you how to fix this very quickly.
In the global options, go to the Email Quotes dropdown and click on the Email Test button.
Check that both tests (Outgoing Email and SPF/DKIM/DMARC) are positive. With the first one you should receive a test email.
If it fails, consider solution #2.
We recommend using your own email server SMTP to deliver the emails. Use your SMTP program to send yourself a test email. More details here Email Setup & Troubleshoot - Sending Quotes by Email (SMTP Server)
Try removing the banner and logo images from your global settings menu. A bad image might be preventing the email functionality from working.
Do you have the correct PHP modules installed? Check the SCC diagnostic screen and settle anything in red with your hosting company, web developer or system admin.
Learn more about All Elements
Learn more about All Features
Ask a question or request support
Request a feature or give feedback
Problem
If you (or your users) are not getting the quotes by email, then it could be a few reasons. Below we will teach you how to fix this very quickly.
Solution #1
In the global options, go to the Email Quotes dropdown and click on the Email Test button.
Check that both tests (Outgoing Email and SPF/DKIM/DMARC) are positive. With the first one you should receive a test email.
If it fails, consider solution #2.
Solution #2
We recommend using your own email server SMTP to deliver the emails. Use your SMTP program to send yourself a test email. More details here Email Setup & Troubleshoot - Sending Quotes by Email (SMTP Server)
Solution #3
Try removing the banner and logo images from your global settings menu. A bad image might be preventing the email functionality from working.
Solution #4
Do you have the correct PHP modules installed? Check the SCC diagnostic screen and settle anything in red with your hosting company, web developer or system admin.
Additional Information
All Elements & Features
Learn more about All Elements
Learn more about All Features
Need Support?
Ask a question or request support
Request a feature or give feedback
Updated on: 05/09/2024
Thank you!