Articles on: Troubleshooting

Email Not Sending: I'm getting freezing during email send

Problem


Solution


Step 1

Try disabling security plugins like WordFence.

  • If this helped, please read this article to learn how to make an exception.


Step 2

Try disabling cache plugins like Autoptimize.

  • If this helped, please read an article on how to make a JS exclusion.


Step 3

Check the SCC diag screen for maximum RAM allowed.

  • If there is an error message, read this article to increase your RAM.


Step 4

Try removing logo or banner images in the PDF.

  • If this helped, try uploading a smaller and more compressed version of the logo.
    Example


Step 5

Try disabling Cookie plugins.

Additional Information


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Updated on: 21/06/2024

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