Error Code 5: Email Failed to Send
Problem
Error Code 5: Email Failed to Send
Why does this happen?
This happens when there is a problem with your SMTP server, PDF generation, or Captcha settings.
Solution
Step 1 | Google Captcha
- a. Access the Global Settings menu of Stylish Cost Calculator.
- b. Do you have Google's Captcha settings turned on? If yes, try turning it off.
✅ Did it fix the problem?
If yes, then you have a problem with your Google Captcha settings. Verify you have the correct API keys.
⭕ Still have a problem?
Then, Google Captcha is not the problem, please proceed to step 2.
Step 2 | PDF Generator
- Let's test if the problem is the PDF Generator by trying to download a PDF in the backend.
- a. Access your calculator in the dashboard (backend).
- b. Click the Detailed List button.
- c. Click the Save icon.
⭕ Did it fail?
Then, try removing your banner and logo in the global settings menu. If that fixed it, re-add it back. It could be a missing file, corrupted file, or wrong image format.
✅ Did it work?
If yes, then the problem is not your PDF Generator. Proceed to step 3.
Step 3 | GD Library
In order for Stylish Cost Calculator to work, it needs the GD PHP Library.
- a. Click Diagnostic in the Stylish Cost Calculator menu.
- b. Check if you have a green button under the GD library.
⭕ Is it red?
Then, talk to your hosting company about how to install the GD Library.
✅ Is it green?
Then, the problem is not the GD library, please proceed to step 4.
Step 4 | SMTP Settings
In most cases for Stylish Cost Calculator to work, you need to have a proper SMTP plugin that routes the emails via your own SMTP server.
- a. Access the WP SMTP plugin.
- b. Click Settings.
- c. Click Email Test.
- d. Send yourself an email test.
⭕ Did it fail?
Then you have to fix your SMTP setting. It may be the wrong port or credentials.
✅ Did it work?
Then, the problem is something other than the four things above. Please submit a trouble ticket and advise us of all the troubleshooting steps that you have taken.
Additional Information
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Updated on: 21/06/2024
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