Error Code 5: Email Failed to Send

Problem

Error Code 5: Email Failed to Send

Why does this happen?

This happens when there is a problem with your SMTP server, PDF generation, or Captcha settings.

Solution

Step 1 | Google Captcha

• a. Access the Global Settings menu of Stylish Cost Calculator.
• b. Do you have Google's Captcha settings turned on? If yes, try turning it off.

✅ Did it fix the problem?

If yes, then you have a problem with your Google Captcha settings. Verify you have the correct API keys.

⭕ Still have a problem?

Then, Google Captcha is not the problem, please proceed to step 2.

Step 2 | PDF Generator

• Let's test if the problem is the PDF Generator by trying to download a PDF in the backend.
• a. Access your calculator in the dashboard (backend).
• b. Click the Detailed List button.
• c. Click the Save icon.

⭕ Did it fail?

Then, try removing your banner and logo in the global settings menu. If that fixed it, re-add it back. It could be a missing file, corrupted file, or wrong image format.

✅ Did it work?

If yes, then the problem is not your PDF Generator. Proceed to step 3.

Step 3 | GD Library

In order for Stylish Cost Calculator to work, it needs the GD PHP Library.

• a. Click Diagnostic in the Stylish Cost Calculator menu.
• b. Check if you have a green button under the GD library.

⭕ Is it red?

Then, talk to your hosting company about how to install the GD Library.

✅ Is it green?

Then, the problem is not the GD library, please proceed to step 4.

Step 4 | SMTP Settings

In most cases for Stylish Cost Calculator to work, you need to have a proper SMTP plugin that routes the emails via your own SMTP server.

• a. Access the WP SMTP plugin.
• b. Click Settings.
• c. Click Email Test.
• d. Send yourself an email test.

⭕ Did it fail?

Then you have to fix your SMTP setting. It may be the wrong port or credentials.

✅ Did it work?

Then, the problem is something other than the four things above. Please submit a trouble ticket and advise us of all the troubleshooting steps that you have taken.

Additional Information

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Updated on: 21/06/2024