SCC - License Key Activation Problems

Problem #1 - License Already Used

Deactivate the Current License

If you're getting an error message saying you have no activations left, log into your Member's Portal and deactivate the current license.

Login into Member's Portal - License Area.
Deactivate (delete) any licenses on the domain you're using or old domains you don't use anymore.
Try to activate your license within the plugin again.

Problem #2 - Error Code During Activation

We have some issues with our activation server that can be solved by first pressing the deactivate button (with your serial in the input box), then pressing the activate button again. Once you have the green check-mark, you are good.

Please refresh the activation license on our server by pressing the deactivate button then press the activate button again.

Note: Most common problems are #1 and #2.

1. Coming Soon / Maintenance Mode plugin

If you are using a coming soon or maintenance mode plugin, it’s likely that license keys will not be able to be activated since the plugin will block the requests. To resolve the issue, deactivate the maintenance mode or the coming soon plugin temporarily to test the license key activation process and then reactivate the plugin.

2. Something else may be blocking your website from connecting to ours to verify your license

If you’re still unable to activate your license key on your site, something on your site/server is blocking the connection. You can usually solve the problem by having your host add our website IP address to their outgoing firewall.

Ask your hosting to WHITELIST THIS IP

Website URL: Api.appsero.com
IP Address: 18.213.20.182

4. iThemes Security plugin

The iThemes Security plugin is known to have a setting that can cause this issue. The setting is called “Filter Suspicious Query Strings in the URL.” To resolve the issue, disable this setting. If you’re not using iThemes Security, it will be named something different, though similar.

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